About

The client is a healthcare organization using regulated electronic systems dealing with confidential business and operation data. Their IT environment spans cloud infrastructure, on-premise systems, endpoint devices, and centralized user management platforms. As a result of specific compliance needs, the organization was in need of structured management, adequate access controls, data backups, and disaster recovery planning.

The Challenges

Managing Cloud Infrastructure at Scale

The client required centralized management of AWS and Azure environments, including tenant configuration, monitoring, and operational consistency.

Governance, Risk & Compliance Readiness

The organization required strong, formalized governance controls that met the ISO and HIPAA standards. There was also a need to develop SOPs, BCPs, and audit support regarding regulatory and FDI audits.

Reliable Backup & Data Protection

Critical data, from endpoints to servers, demanded a secure, encrypted copy process with policy-driven scheduling, monitoring, and redundancy.

User Access & Privilege Control

Managing user identities, roles, and privileges across Active Directory and Office 365 required strict access governance to reduce security and compliance risks.

Disaster Recovery & Business Continuity

A disaster recovery solution was required for the client that ensured the availability and integrity of the data in the event of a disaster.

Why Infosprint Technologies?

The client required a technology partner in Canada capable of managing regulated healthcare IT environments with a strong focus on governance, security, and continuity. They chose Infosprint for its ability to combine cloud infrastructure management, compliance readiness, and operational execution into a single, reliable delivery model.
We delivered value by:

  • Managing cloud infrastructurewithout disrupting live healthcare operations
  • Translating compliance requirements into enforceable technical controls
  • Implementing multi-layer backup and disaster recovery strategies
  • Enforcing strong identity and access governance
  • Supporting audits with structured documentation and evidence
Partner with Infosprint to design secure, resilient IT environments focused on reliability, risk reduction, and operational continuity.

The Solutions

Cloud Infrastructure Management

Infosprint managed complete AWS and Azure cloud environments to ensure stability, visibility, and operational consistency.

  • Tenant configuration and access management across AWS and Azure
  • Continuous monitoring of cloud resources and workloads
  • Ongoing operational support to maintain performance and availability

Governance, SOPs & Audit Support

Infosprint designed and maintained governance, risk, and compliance (GRC) controls aligned with ISO and healthcare compliance requirements. This included:

  • Maintaining Standard Operating Procedures (SOPs)
  • Managing Business Continuity Plans (BCP)
  • Supporting and attending annual FDI and regulatory audits on behalf of the client

Backup & Data Protection Strategy

A structured backup framework was implemented across endpoints and servers:

  • Installation and configuration of backup software
  • Policy-based backup scheduling (incremental, differential, full)
  • Encrypted backups with notification mechanisms for failures
  • Secure storage on local systems, NAS, and cloud environments

Multi-Layer Backup with AWS

Infosprint implemented a second-level backup strategy using AWS:

  • Dedicated, encrypted S3 buckets per server
  • Secure transfer of backup files from on-premise systems to AWS
  • Event-based notifications for backup failures
  • Archival and retention are aligned with company policies

User Identity & Access Management

Infosprint worked closely with department heads to manage user access:

  • Creation, modification, and disabling of user IDs
  • Role-based access control using Active Directory
  • Privilege assignment based on job responsibilities
  • Enforcement of least-privilege principles, with restricted access to sensitive functions

Endpoint, Server & Firewall Security

Security controls were consistently enforced across endpoints, servers, and network boundaries.

  • Centralized security policy application across systems
  • Validation of applied controls against defined SOPs
  • Hardening of workstations, servers, and firewall configurations

Disaster Recovery Implementation

Infosprint successfully implemented disaster recovery for the client’s critical file storage systems

  • Storage redundancy upgraded from LRS to RA-GRS
  • Geo-replication is enabled for improved availability
  • 888.09 GB of data replicated within 60 minutes, validating recovery readiness

Results

100%

Coverage of cloud environments managed

100%

Successful disaster recovery implementation

60-minute

Replication time for 888.09 GB of critical data

0

Data loss incidents reported

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