About
The National Highways Authority of India (NHAI), responsible for operating and overseeing toll infrastructure across India. The environment includes high-traffic toll plazas running continuously, supported by payment processing systems, surveillance infrastructure, on-site networking, and centralized monitoring platforms. NHAI partnered with Infosprint to strengthen infrastructure resilience, upgrade security, and operational reliability—without disrupting live operations.
The Challenges
Always-On Toll Transaction Processing
Ensuring toll transactions could be processed securely and continuously across locations without latency, downtime, or failure during peak traffic periods.
Sensitive Payment & Traffic Data Protection
Assessing how payment data, vehicle records, and operational traffic data were stored, encrypted, and protected against unauthorized access or breaches.
Network Reliability at National Scale
Maintaining high-availability network performance across geographically distributed toll plazas operating 24/7, with no tolerance for service disruption.
Compliance & Operational Readiness
Evaluating infrastructure alignment with NHAI operational guidelines, surveillance retention requirements, and security compliance expectations across sites.
Zero-Disruption Infrastructure Modernization
Upgrading firewalls, networking, servers, and surveillance systems without impacting live toll operations or causing service interruptions.
Why Infosprint Technologies?
The toll infrastructure required a security partner capable of operating within live, always-on environments where downtime, security gaps, or misconfigurations are not acceptable. Infosprint was selected for its ability to design and execute infrastructure upgrades with near-to-zero disruptions in ongoing operations and ensuring stringent security and compliance expectations.
With hands-on experience supporting mission-critical, distributed infrastructure, Infosprint delivered practical engineering outcomes across toll locations by:
- Executing infrastructure modernization in live 24/7 environment
- Designing security and network architectures aligned with operational reality
- Standardizing configurations to improve compliance readiness and audit clarity
- Providing continuous monitoring and on-ground support for rapid issue resolution
The Solutions
Next-Generation Firewall Deployment
- Perimeter security hardened across toll sites
- Network segmentation to protect critical toll and payment systems
- Advanced threat prevention without interrupting live traffic flows
CCTV Backup to AWS Cloud
- Automated, encrypted backups of surveillance footage
- Tamper-resistant cloud storage with high availability
- Reduced risk from on-site storage failures and data loss
Tollgate IT Infrastructure Setup
- Deployment of networking, switches, and server infrastructure
- POS system support and hardware remediation
- Standardized infrastructure across toll locations
24/7 Monitoring & Support
- Continuous uptime and performance monitoring
- Rapid incident detection and response
- Configurations aligned with NHAI operational requirements
Results
40%
reduction in security-related operational risks
30%
improvement in network performance stability
100%
Compliance-ready across all sites